Complaints

In the event whereby a claim has been repudiated, and should you wish to dispute the repudiation of the claim, you are entitled to make further representation to the Insurer (CFAO Motors Insurance Limited), within 90 days of receiving a letter of repudiation. In the event that you do make representation to the insurer, the Insurer must within 30 days, in writing, notify you of its reviewed decision. If this confirms the decision to repudiate or dispute the quantum of your claim, that notice will also provide you with the reasons for that final decision.

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